FAQs - Hanging Havens
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The following are questions that our customers often ask. If you do not find answers to your questions on this page, complete our request form on our contact page and we will respond to your questions immediately.

1. Is there any guarantee?

The lifespan of your hammock will solely depend on how well you take care of it. Following the care and maintenance instructions provided with your purchase of a hammock will increase the lifespan of your hammock. All of our manufacturers provide a 1 year warranty.

 2What are some safety precautions I should take when using the hammock?

The hammocks that we retail come in a wide range of fabrics and uses. Each hammock that you purchase will come will an instruction manual for safe and proper set-up and for maintenance.

3. Can I use my hammock on the ground if I need to?

Sure, you can use your hammock on the ground as long as you will have a waterproof layer such as a plastic sheet.

4. After placing my order, for how long will I need to wait to receive my hammock?

Our hammocks usually ship within in 3 to 5 business days.

5. How can I reach you if I have another question?

It’s easy to get in touch with us anytime you want. Just complete our request form on our contact page or email us at contact@hanginghavens.com and we will respond in no time.